Alchemist Designs
Terms and Conditions
Please make sure to thoroughly read this page before placing your order.
How does this work?
Personalisation may be added (if possible if size of mold allows) for an additional charge. Please request a custom order through the contact page here, with your details and your request and I will happily provide an estimate.
Personalisation may be added (if possible if size of mold allows) for an additional charge. Please request a custom order through the contact page here, with your details and your request and I will happily provide an estimate.
Cancellations
Cancellation on custom made orders (agreeing to these terms and conditions of your purchase) will incur a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any
inconvenience in the first 8 hours of purchasing the item. (Your purchase and shipping fee minus 40% restocking fee).
After that no returns and cancellations on those listings because it is a custom order.
For all Cancellation on pre-made orders (agreeing to these terms and conditions of your purchase) from this site that have received payment and not been shipped yet, there is a €10.00 restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience. (Your purchase and shipping fee minus €10 restocking fee).
Your order serves as your consent to allow Alchemist Designs to create your keepsakes using my best judgment and discretion within your selection and any written instructions provided by you.
Your order serves as your consent to allow Alchemist Designs to use images of your purchase and geographic location on social media using my best judgment and discretion omitting your personal details. You are also welcome to send your own personal images to Alchemist Designs and they will be used on Social Media with care and privacy.
Returns & Exchanges
Before making a purchase, please make sure to double check the measurements and description. I am always flexible in making sure that you are happy with your purchase, but please make sure you have read the description carefully.
If a return is required, see cancellation policy above, it must be done within seven (7) days of receipt and in the original condition and packaging. Must be in "as shipped" unused/unworn condition. You, the buyer will be responsible for shipping the item back to the Store, and for the cost of shipping any exchange items.
Alchemist Designs reserves right to deduct original shipping cost, depending on reason for return.
Returns on custom made orders (agreeing to these terms and conditions of your purchase) will incur a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience in the first 8 hours of purchasing the item. (Your purchase and shipping fee minus 40% restocking fee and shipping fee).
After that no returns and cancellations on these items because it is a custom order.
Returns (on non personalised items) and pre-made orders (agreeing to these terms and conditions of your purchase) from this site, there is a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience. (Your purchase and shipping fee minus 40% restocking fee and shipping fee).
Thank you very much. If you have any questions, please do not hesitate to contact me.
- Once you place your order, I will contact you to confirm your purchase.
Personalisation may be added (if possible if size of mold allows) for an additional charge. Please request a custom order through the contact page here, with your details and your request and I will happily provide an estimate.
Personalisation may be added (if possible if size of mold allows) for an additional charge. Please request a custom order through the contact page here, with your details and your request and I will happily provide an estimate.
- For personal items needed for the craft piece. If not applicable, go to the next bullet point.
- Your keepsake will be completed approximately 1-4 weeks AFTER I receive your cremation ashes/personal item or work will start as soon as possible if I am not waiting on anything to be received from you. Please note, temperature conditions i.e. the climate, peak season such as holidays and other unforeseen events can delay the curing process so I like to allow plenty of time to avoid disappointment. You will be kept informed if you wish. Please make sure you un-tick the box if you do not wish to be contacted.
- Handmade resin spheres are a labor intensive process to get the ashes and other tiny items into position. Due to the nature of the resin making process, tiny air bubbles usually occur.
- Each item in my shop is made by hand and not by a machine so to try to avoid tiny bubbles, bumps little gaps and slight imperfections are part of the unique characteristics of the resin creations! The orb globe sphere may have slight imperfections, porosity and droplets of resin, this is because it is created, cured, sanded many times, polished by hand but I do my best to make it as perfect as you would expect.
- Since the resin is a type of plastic, is possible to have a change in colour and transparency over time.
Cancellations
Cancellation on custom made orders (agreeing to these terms and conditions of your purchase) will incur a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any
inconvenience in the first 8 hours of purchasing the item. (Your purchase and shipping fee minus 40% restocking fee).
After that no returns and cancellations on those listings because it is a custom order.
For all Cancellation on pre-made orders (agreeing to these terms and conditions of your purchase) from this site that have received payment and not been shipped yet, there is a €10.00 restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience. (Your purchase and shipping fee minus €10 restocking fee).
Your order serves as your consent to allow Alchemist Designs to create your keepsakes using my best judgment and discretion within your selection and any written instructions provided by you.
Your order serves as your consent to allow Alchemist Designs to use images of your purchase and geographic location on social media using my best judgment and discretion omitting your personal details. You are also welcome to send your own personal images to Alchemist Designs and they will be used on Social Media with care and privacy.
Returns & Exchanges
Before making a purchase, please make sure to double check the measurements and description. I am always flexible in making sure that you are happy with your purchase, but please make sure you have read the description carefully.
If a return is required, see cancellation policy above, it must be done within seven (7) days of receipt and in the original condition and packaging. Must be in "as shipped" unused/unworn condition. You, the buyer will be responsible for shipping the item back to the Store, and for the cost of shipping any exchange items.
Alchemist Designs reserves right to deduct original shipping cost, depending on reason for return.
Returns on custom made orders (agreeing to these terms and conditions of your purchase) will incur a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience in the first 8 hours of purchasing the item. (Your purchase and shipping fee minus 40% restocking fee and shipping fee).
After that no returns and cancellations on these items because it is a custom order.
Returns (on non personalised items) and pre-made orders (agreeing to these terms and conditions of your purchase) from this site, there is a 40% restocking fee to cover Stripe and platform listing, admin time, refund and cancellation fee's, as well as any inconvenience. (Your purchase and shipping fee minus 40% restocking fee and shipping fee).
Thank you very much. If you have any questions, please do not hesitate to contact me.
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